Many years ago, when studying organizational change management (as part of my training as an environmental scientist in graduate school), I ran into a Suffolk County Parks laborer who loved building boardwalks. For all his enthusiasm he was deemed a trouble maker, ostracized, and bullied. Though I yearned to give his building gift a voice, I also had no power. I don't remember his name, nor if he's still employed by Suffolk County Parks, but I do believe his inspiration in some small way made the repair possible. The study of organizational improvement is the study and observation of what has been done and what can be done to get things right.
Process improvement includes more effective and direct communication between the the public and (in this case) the parks department. Point being, it doesn't mean advocating via petitions. Instead, it calls for a park liaison, a systems analyst, an integrator, whose job it is to connect the dots, engage meaningful actions, and strive for positive change.
 - Online petition and leftovers help revive Cranberry Bog bridge